1. General

chronoessentials.com respects the privacy of all users of its website and ensures that the personal information you provide to us is treated carefully and confidentially. We process personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Process

When using our services, we may collect the following personal data:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Payment details
  • IP address
  • Order history
  • Any communication through our customer service

3. Purposes of Data Processing

chronoessentials.com uses your personal data solely for the following purposes:

  • Processing and delivering orders
  • Handling payments
  • Customer service and communication
  • Sending newsletters and offers (only with your consent)
  • Analyzing and improving our website and services
  • Complying with legal obligations (such as administration and taxation)

4. Data Retention Period

We do not retain personal data longer than strictly necessary for the purposes for which it was collected:

  • Order and invoice data: 7 years (legal retention obligation for tax authorities)
  • Other data: as long as necessary for our services or until you request deletion

5. Sharing Personal Data

chronoessentials.com does not sell your data to third parties. We only share personal data when necessary for:

  • Performing the agreement (such as delivery services or payment providers)
  • Complying with legal obligations

We enter into data processing agreements with parties that process personal data on our behalf to ensure the same level of security and confidentiality of your data.

6. Cookies and Tracking

chronoessentials.com uses functional and analytical cookies to ensure the website functions properly and to improve user experience.

For marketing cookies (such as Google Analytics or Meta), we always request your explicit consent beforehand.

You can change your cookie settings at any time through your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your personal data against misuse, loss, unauthorized access, or disclosure. These measures include:

  • Secure SSL/HTTPS connections for all data traffic
  • Encrypted payment methods
  • Restricted access to personal data to authorized employees only

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw your consent for processing
  • Object to (certain) data processing activities
  • Request the transfer of your data (data portability)

Send your request to privacy@chronoessentials.com. We will respond within 30 days.

9. Complaints

Are you not satisfied with how we handle your personal data? Please contact us first.

If we cannot resolve the issue together, you may file a complaint with the Dutch Data Protection Authority via Autoriteit Persoonsgegevens.

10. Contact Details

chronoessentials.com
📧 info@chronoessentials.com